Google Cloud and G Suite

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G SuiteNew Names, Same Great Solutions

At this point, every Google For Work customer has likely received an email from Google with the big announcement:

Google for Work is now Google Cloud

Google Apps is now G Suite

Why the change?

Google’s has greatly expanded the range of cloud-based business services over the past few years, and the ways in which businesses are using Google’s cloud portfolio continues to change and evolve. Google Cloud better reflects how all of Google’s business cloud services are part of a single, integrated ecosystem. Changing Google Apps to G Suite, better represents the range of services that lets you communicate, store, collaborate, and manage your business. G Suite has grown beyond “Gmail and tools for business”.

What does it mean?

Your Google Cloud services, including G Suite, do not change. You will continue to use the same email, file, and collaboration services you know and love. You still have the features, security, accessibility, and ease-of-use you expect.

We will spend the next several days updating our website and marketing materials and remembering to use the new names.

What does the future hold?

Looking forward, we encourage you to explore more ways to take advantage of G Suite‘s capabilities and to watch for new applications, features, and functions. Google’s commitment to expanding the platform and ecosystem is greater than ever. If you want to explore new use cases or to further your digital transformation, please contact us for a free Cloud Advisor consulting session.

 

 

Cloud Computing Still Needs a Grand Strategy

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In a recent post on Forbes, columnist Joe McKendrick discusses a Cisco-sponsored IDC survey results showing a lack of coordinated cloud strategies among large enterprises.  Nearly half, or 47%, describe their cloud strategies as “opportunistic” or “ad hoc”. The 14% or respondents claiming managed, optimized cloud strategies, report substantial and tangible business benefits. These successes come from how applications are built and deployed, a strategy that does not always work for small and midsize businesses (SMBs).

SMB Cloud is Different

Cloud StrategyWhereas most enterprise cloud strategies focus on building new line of business applications and rebuilding existing systems for the cloud, most small and midsize businesses are not building or customizing their own applications. When SMBs do use custom applications, they typically rely on outside firms for development and support. When SMBs move to the cloud, they normally start with “infrastructure” services like email and file services. Existing business applications are often replaced by SaaS (Software-as-a-Service) cloud solutions — either from the current vendor or as a replacement.

SMB Cloud Forward Strategy

Without a strategy, you can end up struggle to get all of the pieces of your IT in the cloud connected to each other and/or your on-premise systems. For you, as an SMB decision maker, a sound strategy will:

  • Identify your business goals and objectives
  • Use these goals and objectives to define and prioritize your near-term and long-term technology needs
  • Create an architecture that defines the pieces — platforms, applications, and data — and how the pieces fit together
  • Drive your decision to go Google Apps, Microsoft Office 365, and/or another cloud platform or ecosystem

Creating your cloud strategy requires some thought and effort, but need not be a lengthy or overwhelming task. Starting with your business priorities and answering a few key questions gets you most of the way there. Once in place, your Cloud Strategy will guide your product selections as well as the order and timing of your deployments.

Interested in creating or updating your Cloud Strategy? Contact us for a Cloud Advisor session — for free and without obligation, or complete our Productivity Cloud Questionnaire for a free assessment and recommendation report.

 

Overconfidence in Disaster Recovery: Common and Costly

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support-liferingAs reported in CloudTech, a recent study in the UK of 250 businesses finds that 95% experienced outages or data loss in the past year, with 87% needing to go to failover systems.

There is a mismatch between expectation and reality when it comes to disaster recovery.

Of the 87% that executed a failover, 82% were confident it would go well, but 55% encountered problems. And while 69% stated outages lasting minutes would be “highly disruptive” or “catastrophic”, only 27% were able to recover all systems immediately following an outage. With 37% of respondents indicating they do not regularly test their DR capabilities, many organizations have no basis for expecting a smooth failover.

Outage Sources

While we often focus on the “big disaster” that could interrupt our businesses, 53% of the outages were to mundane system failures and 52% were due to human error (more than one response was possible). Cyber attacks and environmental issues caused 32% and 20% of the outages, respectively.

Three Things We Can Learn

  1. Comprehensive disaster recovery and business continuity costs money. Running infrastructure and systems in the cloud and/or using cloud-based DR and Business Continuity solutions can help mitigate these costs.  You will, however, need to assess potential downtime and time to recover, the impact of downtime, and the cost to create the right balance for your organization.
  2. Testing your DR/Business Continuity solutions should be easy and cost-effective. Plan on testing at least twice per year.
  3. Your DR/Business continuity solution should help reinforce your overall data protection and business operations. Shifting from a “recovery”-centric strategy to one of resilience can lower costs and minimize the risks and impacts of unplanned outages.

If you want to improve your business’ resilience and lower your IT costs, contact us for a free Cloud Advisor session.

 

Study Confirms: Education Faces Highest Risk of Ransomware

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As reported in EducationDIVE and Information Week, a recent study of 20,000 organizations by security firm BitSight found educational institutions suffered ransomware attacks at rates 2 to 10 times higher than other sectors of our economy. 10% of educational institutions have been attacked, compared with 6% of government entities, 3.5% of healthcare organizations, and 1.5% of financial institutions.

Ransomware by Sector (Source: BitSight)

Ransomware by Sector (Source: BitSight)

With the rate of ransomware attacks continuing to rise, schools and districts need to enhance their protections. Beyond traditional endpoint protection, user education and communication, web filtering, protection for advanced persistent threats (APTs), and tools/processes for recovery need to be in place.

Our Business Guide to Ransomware eBook provides valuable information covering the types of threats, protections, and recovery systems you should consider.

 

 

Myth-Busting Monday: Cloud Means Less Control

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Office 365 CloudCloud adoption continues to grow. Many business and IT leaders still have the misconception that moving data into the cloud means giving up control of your data or your technology.

In fact, when you move into Office 365 and other cloud services, you still have control over your IT environment. You have the admin tools to control the who, what, where, when, and how of your information and systems.

The role of your IS team shifts from technical issues to business issues.

When you move to the cloud, you give up most of the time spent maintaining hardware and upgrading software.  You no longer need to focus on maintenance, repairs, daily admin tasks, and upgrades. You free up the time you need to focus on improving business operations, developing new analytics and insights, and launching new and agile initiatives.

When you move to the cloud, you stop spending ever-increasing capital dollars on servers and storage while trying to match capacity with need.  Cloud solutions let you focus your IT spend on specific capabilities for specific roles and needs within your organization.

Moving to the cloud lets you think strategically and select solutions that support and respond to the needs of your managers and staff.

Think about how you want to improve your business, and contact us; we will help you select and deploy the cloud solution that can make it happen.

This is the second of a multi-part series designed to help companies better assess the opportunity and value of cloud-based solutions.  Contact Us for more information or a free Cloud Advisor session.

Rethinking Risks and Responses

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Malware, Ransomware, Natural Disasters and More Keep Hitting SMBs Hard

Never have we had a greater ability to work together to get things done than we do right now. As our cloud and hybrid environments expand, the ease-of-use encourages us to share ideas and information and to collaborate in new and exciting ways.

Never have we been under attack from so many directions. Changing weather patterns and aging infrastructure leave businesses without power for days instead of hours. Fading employee loyalty means more chances for information to walk out the door. The same features that let us easily share information also let us accidentally share information we shouldn’t. Malware and viruses have evolved from a nuisance to potentially existential threats with the increase in ransomware and advanced persistent threats.

Our Businesses, Employees, and Customers Need and Expect Protection

With the risks and impacts on the rise, we as small and midsize business owners and technologists should rethink how we both prepare and respond. Since the dawn of business computing, large enterprises have built expensive solutions to ensure that their businesses keep running “no matter what”.  Now that we are in the cloud, and solutions are incredibly affordable, we need to adopt the same approach.

Business continuity is no longer just being able to keep your business running after a disaster.

Business continuity means that you are able to prevent business disruptions and distractions, regardless of the cause. Business continuity means …

  • You actively work to minimize the chance of a ransomware attack, and that you can respond and recover quickly should it happen.
  • You have systems and procedures in place to prevent data loss and privacy breaches, and that you can detect and mitigate issues quickly and effectively.
  • You and your team are no longer tethered to the hardware, Internet access, and electricity in your offices.

For SMBs, now is the time to consider the tangible and intangible costs of business interruptions of all types and to see the value in solutions to prevent and recovery. Understand the value proposition of that goes beyond dollars and cents to include the customer relationship impact and the toll that business disruption has on your team.

Food for Thought:

Myth-Busting Monday: Office 365 is not just Office “Online”

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Office 365Even with the growing adoption, many still see Microsoft Office 365 as “Office in the Cloud”.

In fact, Office 365 is an entirely different suite of services.  Yes, Office 365 Business Premium and Enterprise licenses include the MS Office apps we know and use — Outlook, Work, Excel, Powerpoint, and more.  But Office 365 is not just a suite of productivity tools.

Microsoft Office 365 is a business communication, collaboration, and information management ecosystem.

Office 365 licenses can include:

  • OneNote – Multimedia note taking from any platform
  • SharePoint – Collaboration platform for file sharing, intranets, document management, workflows, and information management
  • OneDrive – Personal and shared file storage
  • Skype for Business – Voice, secure IM, video meetings, and presence management
  • Yammer – Social collaboration for business
  • Power BI – Wizard driven business analytics
  • Sway – Web 2.0 publishing to tell your story
  • Planner – Project and task management

As important as the suite of tools, Office 365 can change the way your team works together.  With your data secure and in the cloud, you share information rather than attaching files to endless chains of emails. Your team has the ability to work anytime, from anywhere, from nearly any device. Your people are connected because the data and information they use is connected.

So if you haven’t moved into the cloud, stop thinking of Office 365 as hosted email and some apps. Start thinking about how you want to improve your business. Then use Office 365 to make it happen.

Already on Office 365 and feel like you’re not using it to its fullest potential? Ask us about our adoption and engagement programs.

This is the first of a multi-part series designed to help companies better assess the opportunity and value of cloud-based solutions.  Contact Us for more information or a free Cloud Advisor session.

 

iOS 10 is Budget Risk for Schools

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ipad2On September 13, 2016, Apple will release iOS 10 and will stop providing updates for iOS 9.  While iOS 10 is reported have some great new features, the real story for schools — particularly those with iPad programs — is the impact on existing devices and budgets. ZDnet remotes that as many as 40% of existing iPads will become obsolete — a statistic that will certainly push many schools to consider accelerating new iPad purchases and/or move to other devices.

With the release of iOS 10, the following devices will no longer receive iOS updates:

  • iPad 2
  • iPad 3rd Gen
  • iPad Mini
  • iPhone 4s
  • iPod Touch 5th Gen

Schools committed to using iPad 2s, and iPad 3s through the 2016-2017 school year now face the prospect of increased security risks and loss of application support.

Apple is shortening the lifecycle of its devices.  Sold from March 2011 through March 2014, schools may find their devices becoming obsolete in less than their planned 3 year lifecycle.  Looking forward, this trend will impact lifecycle planning and budgets for schools with iPad classroom and 1:1 programs.

Prepare Your Business for Hurricanes and Storms With Our 3 Effective Models

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Storm Preparedness Tips for Your Small Business
What can often begin as a mild tropical storm season can quickly become quite active, with multiple significant storms expected to impact the southeast and Atlantic coast and the Hawaiian islands. And while every storm may not be a major hurricane, your business is at risk because our infrastructure is at risk, making it vital to prepare your business for hurricanes.

Power outages, local or regional flooding, and disruption of communication services continue to increase in frequency as our infrastructure ages faster than our upgrades and as our economy rewards utilities for trimming staff and services rather than trimming trees and keeping current with maintenance.

Are you protecting your business from the damage and risk of disruption?

You have seemingly infinite choices on the types and cost of business and data protection, each with benefits and limitations. Your challenge: pick the solution that is most cost-effective, meaning the time it takes to Return to Operations (RTO) is acceptable given the cost.

To simplify your search for a solution, we propose you consider one of three models to help prepare your business for hurricanes:

  • Restoration
  • Recovery
  • Continuity

3 Ways to Protect Your Business from The next Hurricane

1. Restoration

Restoration is the least expensive option to protect your business from a hurricane.  You backup all of your data and critical systems, including full system images, off-site.  In the event of a disaster, you restore your systems once you have fixed or replaced any damaged or lost equipment.

  • Cost Structure:
    • Scales with the size of your system images and the amount of data you keep in offsite backup
  • RTO:
    • 1 to 3 days once replacement equipment arrives
  • Admin:
    • Must ensure backups include all images and data needed to recovery, including Bare Metal Restore (BMR) for key servers and systems.
    • Must periodically test restore for data integrity and to ensure the recovery process is documented and understood.

2. Recovery

In addition to keeping an off-site or cloud backup covering all of your data and critical systems, you have the ability to access replicas of your network and servers in a remote data center.  In the event of a disaster, you “spin up” your latest system snapshots and restore any incremental data. You access your mirror network via remote desktop, VPN client, or LAN-to-LAN VPN.

  • Cost Structure:
    • Scales with the size of your system images and the amount of data you keep in offsite backup
  • RTO:
    • 1 to 18 hours, depending on your configuration and needs.
  • Admin:
    • Must ensure backups include all images and data needed to recovery, including Bare Metal Restore (BMR) for key servers and systems.
    • Must periodically test recovery for data integrity and to ensure the recovery process is documented and understood.
    • Once primary systems are repaired or replaced, snapshot backups and recovery move your data back for normal operations.

3. Continuity

Continuity means your IT and cloud infrastructure keeps running, even in the face of disaster or significant local events.  You have multiple options for continuity, including: mirrored networks and systems in remote data centers, remote desktops, virtual desktop infrastructure (VDI), and Desktop-as-a-Service (DaaS) models. In each scenario, your servers, applications, and data live in a redundant, remote cloud data center. You access your environment via remote connection, using a web browser or a small local app known as a receiver.  In the event of an emergency, you only need to provide a browser and Internet connection to be up and running.

  • Cost Structure:
    • Scales with the size of your systems and networks
    • Offsets day to day costs of owning and managing on-premise hardware and software
  • RTO:
    • Immediate, based on Internet availability
  • Admin:
    • Providers typically include standard server admin and management, reducing local need for IT resources
    • Application and data management are similar to on-premise systems
    • Backup/restore capabilities are still recommended to protect against application and/or human error.

Bottom Line on Preparing Your Business for Hurricanes and Storms

Using these models as a guide, you can select a solution that balances cost, convenience, and complexity against the operational needs of your business. We’re happy to help you come up with the best plan to prepare your business for hurricanes based on your budget and needs.

Want to setup or improve your disaster recovery/business continuity capabilities? Contact us for a free, no-obligation consultation.